Customer Loyalty Measurement Using Burnout and Confidence with Organizational Citizenship Behavior as Antecedent Variables
نویسندگان
چکیده
منابع مشابه
Organizational Citizenship Behavior, Customers Loyalty and Quality of Services A Study of Iranian service organization
This study aims to determine organizational citizenship behavior’s impact on customer loyalty and quality of services. That is to examine, organizational citizenship behavior of nurses and patients (customers) of the Kermanshah province hospitals by two hypotheses. Population comprised of 1524 nurses which 544 nurses were selected as sample. Also sample of same size in a random way in a period ...
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ژورنال
عنوان ژورنال: The Journal of Social Sciences Research
سال: 2019
ISSN: 2413-6670,2411-9458
DOI: 10.32861/jssr.54.1016-1024